E. Gene Esopi is co-founder and President of SOVA, Inc. Gene has 28 years telecommunications experience and an extensive background in finance and marketing. He currently is a member of the Verizon Partner Advisory Council. Prior to SOVA, Gene served as President of New Markets Group, Inc., an import/export company that operated in 7 countries in Europe and South America. He currently serves as President of EVAL, Inc., a real estate investment company and is managing member of SOVA West – a call center dedicated to sales of telecommunications services. Gene holds a BS in Finance from The Pennsylvania State University. He serves as a board member on the Adult Autistic Advisory Board of the JCA of Northeastern Pennsylvania.

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Mike Fulton is a seasoned operations executive with experience scaling operations in high-growth environments for PE-backed companies including 38 acquisitions. Prior to his current role, Mike led global and commercial operations for over fifteen years and held network leadership roles at GTT and Megapath. He earned his bachelor’s degree from Rhodes College.

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Patrick Caustrita is an experienced managed services sales leader selling to Enterprise and Commercial organizations including both direct and indirect channels. Prior to his current role, Patrick led Western US Sales for Talkdesk and held leadership roles at AWS and Verizon Business. He has an MBA in Business from the University of Colorado at Denver.

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Chad Foos is SOVA’s Executive Director of Enterprise Solutions. Chad brings a powerful understanding of technology and the implementation of network security to SOVA. He has been involved with various security companies, including 3G International (acquired by RSA Security), and Technology Industries which supports mission critical applications for the Department of Defense. Chad has played a role in developing proprietary technology that is currently integrated with government employees Smartcard’s at numerous U.S. Defense installations. Chad has been a SOVA employee since 2016.

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Sandie Osterhus is SOVA’s Director of Sales. Sandie is currently spearheading SOVA’s Verizon One Talk support program. She is dedicated to the strategic planning and execution of all sales operations, along with providing continuous improvement of the customer experience. Prior to joining SOVA, Sandie ran a Verizon focused call center for 8 years.

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Angela Welby is SOVA’s Director of Corporate Communications. Angela is responsible for managing internal and external communications throughout the organization. She creates and disseminates email campaigns, company newsletters, press releases and internal communications. Angela maintains the company website and social media platforms, and assists in planning and coordinating SOVA’s presence at industry events. In addition, she plays an integral role in the on-boarding process, managing agreement documents for new and existing agents. Angela is a graduate of The Pennsylvania State University with a degree in Advertising. She has been an employee of SOVA since 2003.

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Lisa Hoskins is SOVA’s Director of Sales Support. Lisa and her team are responsible for quote generation, and providing product and promotional information. She has extensive knowledge of Verizon services and has assisted in the configuration of many complex networks for clients. Lisa has over 17 years experience working in the Telecommunications industry. Prior to SOVA, she worked at Cavalier Telephone, Talk.com and ABA Communications. Lisa has been an employee of SOVA, Inc. since 2002.

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Trisha Vaughan is SOVA’s Director of Order Implementation. Trisha and her team support SOVA’s multiple sales channels. They are responsible for order entry and tracking, training on Carrier systems, billing error resolution, and general support to the Agent community. Trisha holds a BA in Psychology from King’s College and a Masters Degree in Organizational Management from Misericordia University. Trisha has been an employee of SOVA, Inc. since 2009.

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Jami Lapchak is SOVA’s Wireless Sales Support Manager. Jami is responsible for quote generation and order placement, as well as providing product and promotional information on the Wireless side. She has over 20 years of Telecommunications experience and has extensive knowledge of Verizon products and systems, having working in SOVA’s Provisioning department and Call Center. Prior to career with SOVA, Jami held positions at ATC Telecom, Worldcom, and Allegiance Telecom. Jami has been a SOVA employee since 2002.

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Bridget O’Malley is SOVA’s Wireless/Mobility Manager. Bridget is responsible for Co-Sell Mobility VAR support that extends to product, installation, PRM lead assignment, and compensation tracking. She coordinates VAR training for Verizon systems and processes, including onboarding of new VARS as well as updates for existing VARs. Bridget also manages the customer service requests for SOVA’s trouble ticket system. She has extensive knowledge of Verizon products and systems, having worked as a central member of SOVA’s wireline support team prior to moving to the Wireless/Mobility role. Bridget holds a BS in Business Administration from Keystone College. She has worked with SOVA, Inc. since 2013.

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Maria Musko serves as SOVA’s Controller. Maria’s team of compensation analysts manage all aspects of commission tracking and payments. She has over 12 years accounting experience working in several industries in both the public and private sectors. Maria holds a BA in Accounting from the University of Scranton and has been an employee of SOVA since 2018.

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