Empowering Your Business Through Expert IT Management
SOVA’s 24/7/365 Network Operations Centers in Atlanta and Manila deliver certified Tier 1, 2, and 3 support for critical infrastructure. We provide real-time monitoring, resolution, and reporting across multiple platforms via a secure customer portal, ensuring enterprise-grade uptime, visibility, and escalation.
Connectivity Management
Design & Engineering
SOVA’s experienced design engineers deliver tailored solutions that align with your business objectives, encompassing Connectivity, Managed Services, and Professional Services. By combining deep technical expertise with a consultative approach, we ensure every design meets your unique requirements and positions your organization for long term success.
Network Monitoring
Our certified and highly skilled IT professionals monitor your network across multiple platforms, adapting quickly as your business evolves. SOVA’s proactive approach accelerates ticket resolution, enhancing user satisfaction and efficiency. By outsourcing non-core IT functions to our expert team, your organization can focus on its primary mission while we handle the critical support work.
FWA Managed Services
Managed Broadband Internet Services (MBIS) provide reliable, secure broadband connectivity backed by proactive monitoring and lifecycle support. Enterprises can simplify site management, improve uptime, and free internal IT teams to focus on strategic initiatives while maintaining strong, consistent connectivity.
Expense Management
SOVA offers comprehensive inventory, expense, and contract management as part of our scalable managed services portfolio. Acting as your on-demand IT department, we provide exactly what you need—when and where you need it—without the burden of major capital investments or large in-house support teams. Our IT-as-a-Service model enables you to maximize operational capabilities while minimizing costs, scaling seamlessly with your organization’s growth.
Equipment Sparing Delivery
- Global 4HR, Next Flight Out (NFO) deliveries from 600 + Forward Stocking Locations (FSLs)
- Global NBD deliveries from Amsterdam, Austin, Hong Kong, Melbourne and Mexico City
- IOR/EOR and Taxes included
- Temperature-controlled & secure facilities
- Device-as-a-service model
- On-Site “Smart Hands”
- Global 4 HR & NBD Smart Hands
- Technical Services
- All major OEMs Server/Storage/Networking equipment supported
- Augment customer field force providing US and International field services coverage
- On-site client support
- SLA: 99.2% 4 hours part and/or
- Tech On-Site
Network Operations Center (NOC)
Our managed services cover your entire communications infrastructure. SOVA Managed Services monitors, manages, reports, and responds to your entire IT stack. Our teams are certified across multiple platforms and equipped to support complex IT environments with precision and continuity.
services we provide:
- Network Monitoring
- Proactive Notification
- Triage
- Incident Response
- Event Life Cycle Management
- Change Management
- Performance Reporting
Technical Assistance Center (TAC)
Geographically Diverse with Global Presence
Our support infrastructure keeps your organization up and running and protected. Network monitoring, help desk, and call center support are located all over the world. SOVA provides 24/7 support and maintenance with over 300+ engineers at our Technical Assistance Centers. From our over 600+ forward stocking centers, we can deliver replacement parts and devices worldwide. Our team of Smart Hands Technicians can install and troubleshoot these parts under 4 4-hour SLA.
300+ certified engineers experienced in TAC triage, hardware or software troubleshooting, patch or bug fix application
- Ticket to resolution: Dispatch of equipment, technician or both
- TAC locations with live 24×7
E-bonded support for device in network environment
- Asset & OEM Contract Analysis & Reporting