Cloud

Contact Center

Deliver world-class customer experiences.

Virtual Contact Center is a cloud-based omnichannel contact center offering. Fully managed within application hosting facilities, Virtual Contact Center provides companies with a comprehensive library of customer support capabilities without requiring a costly investment in software, hardware, and support personnel.

From hiring staff and training agents to handling interactions, Virtual Contact Center provides businesses with the tools needed to deliver an exceptional customer experience.

Because Virtual Contact Center is a complete in-network solution, customer service agents only require a PC, Internet Connection, and a telephone to get started.

Backed by strict Service Level Agreements, your customers can have confidence in their contact center technology regardless of the geographical or physical locations of their agents.

The Benefits of Cloud Contact Center

Single Source Solution

Scale and expand capacity with confidence, knowing the entire solution is managed and maintained by a trusted provider from end to end.

Smart Routing

Transform your contact center into an experience center by routing interactions based on analytics and proactively engaging customers through journey predictions.

Keep the Customer First

Match every customer with the right agent, based on their skills, expertise, and the context of their inquiry, to deliver faster and smarter resolutions.

Global support

For agents and interactions around the world, including U.S., EMEA and APAC.

Uptime

Benefit from high availability and proactive management that helps mitigate the risk of impacting events.

Secure

Drive data protection both in flight and at rest with critical security controls at the network, database, and procedural layers.

Omnichannel

Support for voice, email, chat, SMS, mobile, web and social media.

SCI

Secure Cloud Interconnect (SCI) enables direct, private connections to leading platforms through a software-defined architecture, delivering the flexibility and reliability modern enterprises need.

Key advantages include:

  • Private, secure cloud connectivity
  • Dynamic, software-defined network control
  • Optimized application performance
  • Full visibility with integrated monitoring

Network As Service Cloud Management

Traditional networks weren’t built for today’s pace of change.

Through a centralized platform, enterprises can securely connect to multiple cloud providers, manage network policies, and efficiently orchestrate their cloud environments.

Key benefits include:

  • Secure, seamless connections across public and private cloud platforms
  • Centralized management for network performance, security, and policies
  • Flexible service options, including fully managed and future self-service models
  • Accelerated deployments with integrated orchestration and monitoring tools