Cloud Contact Center

Gain customer service agility, efficiency and innovation with the power and flexibility of the cloud.

To keep customer service efficient, effective and innovative, businesses need the flexibility of the cloud. Verizon cloud contact center solutions provide quick and reliable network connections that can help businesses scale quickly while controlling costs.

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Verizon Virtual Contact Center

Deliver world-class customer experiences.

Single source solution

Scale and grow capacity effortlessly with the peace of mind that Verizon is maintaining the end-to-end solution.

Smart routing

Turn your contact center into an experience center by routing interactions based on analytics, and proactive customer outreach based on journey predictions.

Keep the customer first

Route interactions to agents with the skills to give each customer the best answer.

Global support

For agents and interactions around the world, including U.S., EMEA and APAC.

Uptime

Enjoy the benefits of a high availability and proactive management to help mitigate the risk of impacting events.

Secure

Drive data protection both in flight and at rest with critical security controls at the network, database and procedural layers.

Omnichannel

Support for voice, email, chat, SMS, mobile, web and social media.