Meet the People Managing Technology
E. Gene Esopi
President
E. GENE ESOPI
PresidentE. Gene Esopi is co-founder and President of SOVA, Inc. Gene has 28 years telecommunications experience and an extensive background in finance and marketing. He currently is a member of the Verizon Partner Advisory Council. Prior to SOVA, Gene served as President of New Markets Group, Inc., an import/export company that operated in 7 countries in Europe and South America. He currently serves as President of EVAL, Inc., a real estate investment company and is managing member of SOVA West – a call center dedicated to sales of telecommunications services. Gene holds a BS in Finance from The Pennsylvania State University. He serves as a board member on the Adult Autistic Advisory Board of the JCA of Northeastern Pennsylvania.
MARY A. TRAINOR
Vice President
MARY A. TRAINOR
Vice PresidentMary A. Trainor is co-founder and Vice President of SOVA, Inc.. Mary has 32 years of telecommunications management experience related to business development, sales and marketing functions. She is also a managing member of SOVA West, an Inside Sales Center dedicated to sales of telecommunications services. Mary holds a BS in Psychology from Wilkes University and a Masters Degree in Business Administration from The University of Scranton. She serves as a Board Member for the Colleen Shea Children’s Foundation and the Greater Wilkes-Barre Association for the Blind.
Angela Welby
Director of Corporate Communications
ANGELA WELBY
Director of Corporate CommunicationsAngela Welby is SOVA’s Director of Corporate Communications. Angela is responsible for managing internal and external communications throughout the organization. She creates and disseminates email campaigns, company newsletters, press releases and internal communications. Angela maintains the company website and social media platforms, and assists in planning and coordinating SOVA’s presence at industry events. In addition, she plays an integral role in the on-boarding process, managing agreement documents for new and existing agents. Angela is a graduate of The Pennsylvania State University with a degree in Advertising. She has been an employee of SOVA since 2003.
Lisa Hoskins
Director of Sales Support
LISA HOSKINS
Director of Sales SupportLisa Hoskins is SOVA’s Director of Sales Support. Lisa and her team are responsible for quote generation, and providing product and promotional information. She has extensive knowledge of Verizon services and has assisted in the configuration of many complex networks for clients. Lisa has over 17 years experience working in the Telecommunications industry. Prior to SOVA, she worked at Cavalier Telephone, Talk.com and ABA Communications. Lisa has been an employee of SOVA, Inc. since 2002.
Trisha Vaughan
Director of Order Implementation
TRISHA VAUGHAN
Director of Order ImplementationTrisha Vaughan is SOVA’s Director of Order Implementation. Trisha and her team support SOVA’s multiple sales channels. They are responsible for order entry and tracking, training on Carrier systems, billing error resolution, and general support to the Agent community. Trisha holds a BA in Psychology from King’s College and a Masters Degree in Organizational Management from Misericordia University. Trisha has been an employee of SOVA, Inc. since 2009.
Bridget O’Malley
Wireless/Mobility Manager
BRIDGET O'MALLEY
Wireless/Mobility ManagerBridget O’Malley is SOVA’s Wireless/Mobility Manager. Bridget is responsible for Co-Sell Mobility VAR support that extends to product, installation, PRM lead assignment, and compensation tracking. She coordinates VAR training for Verizon systems and processes, including onboarding of new VARS as well as updates for existing VARs. Bridget also manages the customer service requests for SOVA’s trouble ticket system. She has extensive knowledge of Verizon products and systems, having worked as a central member of SOVA’s wireline support team prior to moving to the Wireless/Mobility role. Bridget holds a BS in Business Administration from Keystone College. She has worked with SOVA, Inc. since 2013.
Jami Lapchak
Wireless Sales Support Manager
JAMI LAPCHAK
Wireless Sales Support ManagerJami Lapchak is SOVA’s Wireless Sales Support Manager. Jami is responsible for quote generation and order placement, as well as providing product and promotional information on the Wireless side. She has over 20 years of Telecommunications experience and has extensive knowledge of Verizon products and systems, having working in SOVA’s Provisioning department and Call Center. Prior to career with SOVA, Jami held positions at ATC Telecom, Worldcom, and Allegiance Telecom. Jami has been a SOVA employee since 2002.
Sandie Osterhus
Director of Sales
SANDIE OSTERHUS
Director of SalesSandie Osterhus is SOVA’s Director of Sales. Sandie is currently spearheading SOVA’s Verizon One Talk support program. She is dedicated to the strategic planning and execution of all sales operations, along with providing continuous improvement of the customer experience. Prior to joining SOVA, Sandie ran a Verizon focused call center for 8 years.
Chad Foos
Director – Solutions Engineering
CHAD FOOS
IT Security EngineerChad Foos is SOVA’s IT Security Engineer. Chad brings a powerful understanding of technology and the implementation of network security to SOVA. He has been involved with various security companies, including 3G International (acquired by RSA Security), and Technology Industries which supports mission critical applications for the Department of Defense. Chad has played a role in developing proprietary technology that is currently integrated with government employees Smartcard’s at numerous U.S. Defense installations. Chad has been a SOVA employee since 2016.
maria musko
Controller
MARIA MUSKO
ControllerMaria Musko serves as SOVA’s Controller. Maria’s team of compensation analysts manage all aspects of commission tracking and payments. She has over 12 years accounting experience working in several industries in both the public and private sectors. Maria holds a BA in Accounting from the University of Scranton and has been an employee of SOVA since 2018.
Felicia Dane
Director of IT
FELICIA DANE
Director of ITFelicia Dane is our Director of IT. Felicia’s responsibilities include the management of internal sales tracking systems, including SQL and Microsoft Access databases. She is responsible for computer and network setup and maintenance as well as any systems troubleshooting. Felicia also manages, manipulates, distributes and analyzes lead data for assigned projects and monitor back-end operations of call-center CRM systems. Graduating cum laude with Bachelor Degrees in Accounting and Business Administration, Felicia has been an employee of SOVA, Inc. since 2006.